Returns, Refunds & Cancellations Policy

At Online Health, we aim to ensure your complete satisfaction with every purchase. Please read our policy below to understand your rights and responsibilities regarding returns, refunds, exchanges, replacements, and order cancellations.

1. General Returns Policy

You may return a product within 14 days of purchase for a:

  • Refund
  • Store Credit
  • Exchange
  • Replacement

Return Requirements

To qualify for a return:

  • The original sales invoice must be provided
  • The item must be returned within 14 days of purchase
  • The product must not be expired
  • The product and packaging must be unopened, untampered, and undamaged

2. Defective Products

If a product is defective, it may be returned within 3 months of purchase.

Defective Return Requirements

To qualify for a defective return:

  • The original sales invoice must be provided
  • The item must be returned within 3 months of purchase
  • The product must not be expired
  • The product and packaging must be unopened, untampered, and undamaged

Product Assessment

Before approving a refund, exchange, replacement, or credit, we may:

  • Request photographs of the product
  • Request a written explanation of the defect
  • Inspect and assess the returned product

3. Non-Returnable Products

For hygiene, safety, and legal reasons, the following items cannot be returned:

  • Opened, damaged, or tampered products
  • Products with damaged, removed, or altered packaging
  • Personal or intimate care products
  • Scheduled medicines
  • Promotional, markdown, clearance, or bonus deal items (unless defective)
  • Car seats or booster chairs
  • Manual or electric breast pumps

4. Refund Policy

Refund Processing

  • Refunds are processed back to the original payment method used during purchase
  • Refunds are calculated based on the net purchase value after discounts
  • Refund processing may take between 10–14 working days, depending on your bank or payment provider

Important Notes

  • Delivery or courier fees are non-refundable unless the return is due to an error on our side
  • Online Health reserves the right to refuse refunds that do not meet the requirements outlined in this policy

5. Order Cancellations

If you would like to cancel an order, please contact us before the order has been dispatched.

📧 orders@onlinehealth.co.za

Cancellation Conditions

  • Order cancellations are subject to approval at our sole discretion
  • Once an order has been dispatched, it may no longer qualify for cancellation
  • We reserve the right to cancel any order or customer account if our Terms & Conditions are breached

Contact Us

For any returns, refund, or cancellation queries, please contact:

📧 orders@onlinehealth.co.za

 
 
Â