Contact Us

Our Offline Stores

Mon - Fri 9:00am - 6:00pm

Head Office

Email: info@onlinehealth.co.za
Call Us: 083 279 1044
Address: 

Get in Touch

    Frequently Asked Questions

    Do you deliver outside South Africa?

    Yes. Online Health was created to make trusted healthcare and wellness products accessible across Africa.

    We currently serve customers across many African countries and continue expanding our delivery network.

    Delivery availability may vary depending on your country and local import regulations.

    Are your products genuine?

    Absolutely.

    All products sold by Online Health are sourced from reputable suppliers and well-known brands to ensure authenticity and quality.

    We are committed to providing only genuine healthcare and wellness products.

    What types of products do you sell?

    Online Health offers a wide range of healthcare and wellness products including:

    • Vitamins and supplements

    • Skincare and dermatological products

    • Personal care and hygiene products

    • Baby care essentials

    • Natural and herbal wellness products

    • Health monitoring devices

    • Weight management and fitness supplements

    Our catalogue continues to grow as we add more trusted products.

    How long does delivery take?

    Delivery times depend on your location and the shipping method selected at checkout.

    Typical delivery times are:

    • Southern Africa: 3 – 7 business days

    • Other African regions: 5 – 12 business days

    You will receive tracking information once your order has been dispatched.

    How do I track my order?

    Once your order is shipped, you will receive a tracking number via email.

    You can use this tracking number to monitor your shipment until it arrives at your delivery address.

    Do I need a prescription to purchase products?

    Most products available on Online Health do not require a prescription.

    However, some healthcare products may require additional verification depending on your country’s regulations.

    Always consult a healthcare professional before using new health products or supplements.

    What payment methods do you accept?

    We accept secure online payments through trusted payment gateways.

    Available payment options may include:

    • Credit and debit cards

    • Secure online payment platforms

    • Other regional payment methods depending on your location.

    What happens if a product is out of stock?

    Online Health supports wholesale and bulk orders for businesses, pharmacies, and distributors across Africa.

    If you require larger quantities, please contact us directly for assistance.