Privacy Policy
Introduction
Online Health respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (“POPIA”) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or purchase products from us.
By using this website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following information when you use our website or place an order:
- Full name
- Contact number
- Email address
- Delivery and billing address
- Payment information
- Order history
- IP address and browser information
- Any information submitted through forms, account registration, or customer support
How We Use Your Information
Your information may be used to:
- Process and deliver orders
- Provide customer support
- Communicate regarding orders or enquiries
- Improve website performance and user experience
- Send order updates and service-related notifications
- Prevent fraud and unauthorized transactions
- Comply with legal and regulatory obligations
We will never sell your personal information to third parties.
Payment Security
Online Health uses trusted third-party payment providers to process payments securely.
We do not store your full credit card or banking details on our servers.
All payment transactions are encrypted using secure technology.
Sharing of Information
We may share your information with trusted third parties only where necessary, including:
- Courier and delivery companies
- Payment gateways
- IT service providers
- Legal or regulatory authorities where required by law
All third parties are required to protect your information and use it only for the intended purpose.
Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic and performance
- Enhance your browsing experience
You may disable cookies in your browser settings, although certain website features may not function properly.
Data Protection
We take reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss or theft
- Misuse
- Disclosure
- Alteration or destruction
While we take all reasonable precautions, no online platform can guarantee complete security.
Your Rights
In terms of POPIA, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Object to certain processing activities
- Withdraw consent where applicable
Requests may be submitted to us using the contact details below.
Third-Party Links
Our website may contain links to third-party websites.
Online Health is not responsible for the privacy practices or content of external websites.
Users access third-party websites at their own risk.
Policy Updates
Online Health reserves the right to update or amend this Privacy Policy at any time without prior notice.
Updated policies will be published on this website.
Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us: